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      • Deprecated
      • R-002-001 Quality objectives list_2024_001
      • R-002-001 Quality objectives list_2025
      • R-002-002 Quality objectives_2024_001
      • R-002-002 Quality objectives_2024_002
      • R-002-002 Quality objectives_2024_003
      • R-002-002 Quality objectives_2024_004
      • R-002-002 Quality objectives_2024_005
      • R-002-002 Quality objectives_2025_001
      • R-002-002 Quality objectives_2025_002
      • R-002-002 Quality objectives_2025_003
      • R-002-002 Quality objectives_2025_004
      • R-002-002 Quality objectives_2025_005
      • R-002-003 Quality indicators_2024
      • R-002-004 Annual management review report
      • R-002-005 Quality Calendar_2025
      • R-002-006 SWOT and CAME analysis
      • R-002-007
      • R-002-008 Quality and regulatory roadmap
      • R-002-009 Regulatory requirements review report
    • GP-003 Audits
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    • GP-018 Infrastructure and facilities
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    • GP-200 Remote Data Acquisition in Clinical Investigations
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  • R-002-002 Quality objectives_2025_005

R-002-002 Quality objectives_2025_005

Objective details​

Objective number​

5

Description​

Product meets customer expectations

Establishment date​

January 2025

This quality objective is an extension of the quality objective 5 established for 2024. Since the objective was not achieved in 2024, mainly due to vacancy in the customer success department (more details in the record R-002-002_2024_005), we decided to extend it in 2025 to ensure monitoring of customer satisfaction with our device.

Planning​

Responsible​

JD-016

Departments involved​

The main department involved in the achievement of this quality objective is the customer success department.

Planned actions for 2025 period​

Once we decide the method we will use to send the surveys to customers, we will share the surveys, gather the answers and analyse the results.

This quality objective aims to achieve the following:

  1. Customer satisfaction score (CSAT) > 75% measured quarterly and at the end of each clinical study
  2. Clinical utility score (CUS) > 70% measured every six months and at the end of each clinical study

Resources needed​

Personnel from the customer sucess team to implement the activities and follow up.

Monitoring and follow up​

Period% CompletionFollow upShort-term actions
Q1 2025
Q2 2025
Q3 2025
Q4 2025

Signature meaning

The signatures for the approval process of this document can be found in the verified commits at the repository for the QMS. As a reference, the team members who are expected to participate in this document and their roles in the approval process, as defined in Annex I Responsibility Matrix of the GP-001, are:

  • Author: JD-004
  • Reviewer: JD-001
  • Approver: JD-001
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R-002-003 Quality indicators_2024
  • Objective details
    • Objective number
    • Description
    • Establishment date
  • Planning
    • Responsible
    • Departments involved
    • Planned actions for 2025 period
    • Resources needed
  • Monitoring and follow up
All the information contained in this QMS is confidential. The recipient agrees not to transmit or reproduce the information, neither by himself nor by third parties, through whichever means, without obtaining the prior written permission of Legit.Health (AI LABS GROUP S.L.)