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      • R-002-002 Quality objectives_2024_001
      • R-002-002 Quality objectives_2024_002
      • R-002-002 Quality objectives_2024_003
      • R-002-002 Quality objectives_2024_004
      • R-002-002 Quality objectives_2024_005
      • R-002-002 Quality objectives_2025_001
      • R-002-002 Quality objectives_2025_002
      • R-002-002 Quality objectives_2025_003
      • R-002-002 Quality objectives_2025_004
      • R-002-002 Quality objectives_2025_005
      • R-002-002 Quality objectives_2026_001
      • R-002-002 Quality objectives_2026_002
      • R-002-002 Quality objectives_2026_003
      • R-002-002 Quality objectives_2026_004
      • R-002-002 Quality objectives_2026_005
      • R-002-003 Quality indicators_2024
      • R-002-003 Quality indicators_2025
      • R-002-003 Quality indicators_2026
      • R-002-004 Annual management review report 2025
      • R-002-004 Annual management review report 2026
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      • R-002-005 Quality Calendar_2026
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  • R-002-002 Quality objectives_2026_005

R-002-002 Quality objectives_2026_005

DRAFT

This document is pending review.

Objective details​

Objective number​

5

Description​

Product meets customer expectations

Establishment date​

January 2026

This quality objective continues from 2025, building on the customer satisfaction measurement system established during 2025. The focus is on achieving and maintaining high customer satisfaction scores.

Planning​

Responsible​

JD-016

Departments involved​

The main department involved is the Customer Success department, with support from Business Development.

Planned actions for 2026 period​

Based on the customer feedback system established in 2025, the planned actions are:

  1. Continue quarterly customer satisfaction surveys (CSAT)
  2. Continue semi-annual clinical utility assessments (CUS)
  3. Analyze trends and implement improvements based on feedback
  4. Achieve CSAT > 80% (increased from 75% target in 2025)
  5. Achieve CUS > 75% (increased from 70% target in 2025)
  6. Implement a customer feedback loop to communicate improvements back to customers

Resources needed​

Personnel from the customer success team to implement activities and follow up.

Monitoring and follow up​

Period% CompletionFollow upShort-term actions
Q1 2026
Q2 2026
Q3 2026
Q4 2026

Signature meaning

The signatures for the approval process of this document can be found in the verified commits at the repository for the QMS. As a reference, the team members who are expected to participate in this document and their roles in the approval process, as defined in Annex I Responsibility Matrix of the GP-001, are:

  • Author: Team members involved
  • Reviewer: JD-003 Design & Development Manager, JD-004 Quality Manager & PRRC
  • Approver: JD-001 General Manager
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  • Objective details
    • Objective number
    • Description
    • Establishment date
  • Planning
    • Responsible
    • Departments involved
    • Planned actions for 2026 period
    • Resources needed
  • Monitoring and follow up
All the information contained in this QMS is confidential. The recipient agrees not to transmit or reproduce the information, neither by himself nor by third parties, through whichever means, without obtaining the prior written permission of Legit.Health (AI Labs Group S.L.)